This Privacy Policy explains how M&A Living ("we", "us", or "our") collects, uses, and protects personal information when you visit maliving.uk (the "Website") or otherwise interact with us in connection with our care home services.
We are committed to protecting your privacy and handling your personal data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
The data controller responsible for your personal information is:
M&A Living
2A Swinley Road, Wigan, WN1 2DN
ICO registration number: ZA422022
For any privacy-related queries, please call us on 01942 510560 or write to us at the address above.
We collect personal data when you interact with our Website or contact us. This includes:
| How you interact with us | Data we collect |
|---|---|
| Submitting an enquiry form ("Enquire Now") | Name, email address, phone number, and any details you choose to share about the care needs of you or a family member |
| Requesting a brochure | Name and email address |
| Subscribing to our newsletter | Email address (and name, if provided) |
| Calling or emailing us | Your contact details and the content of your communication |
| Browsing the Website | Technical data such as IP address, browser type, device type, pages visited, and referral source (collected via cookies — see Section 8) |
Special category data: When enquiring about care for yourself or a relative, you may share information relating to health, disability, or care needs. This is "special category" data under UK GDPR. We only process this data with your explicit consent and use it solely to respond to your enquiry and assess whether we can meet the care requirements described.
We process your personal data for the following purposes:
| Purpose | Lawful basis under UK GDPR |
|---|---|
| Responding to enquiries about our care homes and services | Legitimate interests (responding to a request); consent for any health-related details |
| Sending you our brochure | Consent |
| Sending newsletters and marketing communications | Consent (you may withdraw at any time) |
| Operating, improving, and securing the Website | Legitimate interests |
| Complying with legal and regulatory obligations (e.g. CQC requirements, safeguarding, tax) | Legal obligation |
| Defending or pursuing legal claims | Legitimate interests |
We do not sell your personal data. We may share it with:
Your data is primarily stored and processed within the UK. Where any of our service providers are located outside the UK, we ensure appropriate safeguards are in place — such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or transfers to countries deemed adequate by the UK government.
We retain personal data only for as long as necessary for the purposes for which it was collected:
Under UK data protection law, you have the right to:
To exercise any of these rights, please call us on 01942 510560 or write to us at the address in Section 1. We will respond within one month.
Our Website uses cookies and similar technologies to function correctly, understand how visitors use the site, and improve the experience.
You can manage your cookie preferences via the cookie banner displayed when you first visit, or through your browser settings. Withdrawing consent will not affect the lawfulness of any processing carried out before withdrawal.
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure hosting, access controls, encrypted data transmission (HTTPS), and staff training. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Our Website is not directed at children, and we do not knowingly collect personal data from anyone under the age of 16. If you believe a child has provided us with personal data, please contact us so we can delete it.
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent version. We encourage you to review this page periodically.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
M&A Living
2A Swinley Road, Wigan, WN1 2DN
Phone: 01942 510560
These Terms & Conditions ("Terms") govern your use of the website maliving.uk (the "Website"), operated by M&A Living ("we", "us", or "our") of 2A Swinley Road, Wigan, WN1 2DN.
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
You may use the Website for personal, non-commercial purposes related to learning about our care homes and services. You agree not to:
The content on the Website is provided for general information purposes only. While we take reasonable care to ensure information is accurate and up to date, we make no representations or warranties — express or implied — about the completeness, accuracy, reliability, or suitability of the information for any purpose.
Details of our care homes, services, room availability, fees, and inspection ratings may change. For the most current information, please contact us directly. Any decision regarding care arrangements should be made only after a personal visit, written assessment, and signed agreement with us.
Information on the Website is not medical, clinical, legal, or financial advice and should not be relied upon as such. Always seek advice from a qualified professional regarding the specific care, medical, or financial needs of yourself or a family member.
All content on the Website — including text, images, logos, photographs, graphics, video, and design — is owned by or licensed to us and is protected by copyright, trade mark, and other intellectual property laws. You may view and download content for personal, non-commercial use only. You may not reproduce, distribute, modify, publish, or commercially exploit any content without our prior written permission.
The "M&A Living" name and logo are trade marks of M&A Living. Unauthorised use is prohibited.
When you submit an enquiry, brochure request, or other communication via the Website, you confirm that the information you provide is accurate and that you have the right to share any details about third parties (for example, a relative on whose behalf you are enquiring).
We will handle your information in accordance with our Privacy Policy.
The Website may contain links to third-party websites — including the Care Quality Commission (CQC), partner organisations, and social media platforms. These links are provided for convenience only. We do not control and are not responsible for the content, accuracy, or practices of those websites.
We take reasonable steps to keep the Website available and functioning correctly, but we do not guarantee uninterrupted, timely, secure, or error-free access. The Website may be temporarily unavailable due to maintenance, technical issues, or factors outside our control. We may suspend, withdraw, or modify all or any part of the Website at any time without notice.
Nothing in these Terms excludes or limits our liability for:
Subject to the above, we will not be liable to you for any loss or damage — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — arising under or in connection with your use of the Website, including any:
The Website is provided for personal use only, and we accept no liability for any business losses.
We do not guarantee that the Website is free from bugs, viruses, or other harmful components. You are responsible for configuring your devices and software to access the Website safely, including using your own virus protection.
We may revise these Terms at any time by updating this page. The "Last updated" date will reflect the most recent version. Your continued use of the Website after changes constitutes acceptance of the revised Terms.
These Terms, their subject matter, and their formation are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or your use of the Website.
If you have any questions about these Terms, please contact us:
M&A Living
2A Swinley Road, Wigan, WN1 2DN
Phone: 01942 510560